Important Note: This Privacy Policy describes how pari match handles the personal data of Malaysian members. By registering or using our platform, you agree to the practices described in this policy. Please take a moment to read it carefully.
1. Introduction
Pari match respects the privacy of every individual who uses our platform. We understand that personal information is a valuable asset, and we do not take lightly the responsibility that comes with the trust our members place in us. This Privacy Policy details the types of data we collect, the purposes for which it is collected, and how we keep that data secure at all times.
This policy applies to all users of the platform pari match in Malaysia, including those who browse our website without registering an account, active registered members, and any individual who interacts with our official communication channels including email and live chat. If you are using the pari match platform on behalf of a company or organisation, you also confirm that you have the authority to agree to this Privacy Policy on that entity's behalf.
2. Data We Collect
Pari match collects various types of personal data to enable us to provide safe and effective services to members in Malaysia. We only collect data that is genuinely necessary for clearly stated purposes.
2.1 Data You Provide Directly
- Registration Information: Your full name, mobile number, email address, date of birth, and the password you choose when creating your pari match account.
- Identity Verification Documents: A copy of your MyKad or Malaysian passport submitted during the Know Your Customer (KYC) process to verify your identity and age.
- Financial Information: Your eWallet account name, bank account number, or payment method details used for deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX.
- Communications with Us: Records of any correspondence, live chat, complaints, or requests submitted to the pari match support team.
2.2 Automatically Collected Data
- Platform Usage Data: Game records, betting history, deposits, withdrawals, and all other activity carried out within your pari match account.
- Technical Data: IP address, device type, operating system, browser type, screen resolution, and other technical information automatically transmitted by your device when you visit our platform.
- Approximate Location Data: Approximate geographical location based on your IP address, used to help us detect suspicious activity such as logins from unfamiliar locations.
- Cookie Data: Information stored in cookies or similar tracking technologies on your device when you visit the pari match platform.
3. How We Use Your Data
Every piece of personal data collected by pari match used for specific and legitimate purposes. The following are the primary uses of your data:
3.1 Account Management and Services
Your personal data is used to create and manage your pari match account, process deposits and withdrawals via your chosen Malaysian payment methods, verify your identity when required, and provide access to all games and services available on our platform, including Live Casino, baccarat, slots, Sports Betting and E-Sports.
3.2 Security & Fraud Prevention
Pari match using member data to detect and prevent suspicious activity, fraud, money laundering, or any misuse of the platform. This includes monitoring for unusual transaction patterns, detecting login attempts from new locations, and analysing betting activity to identify patterns that may indicate fraud or system manipulation.
3.3 Legal and Regulatory Compliance
As a legally operating platform, pari match required to retain financial transaction records and member identity information for specified periods in accordance with applicable legal requirements. This data may need to be submitted to the relevant Malaysian authorities in the event of a valid court order or official request.
3.4 Platform Improvements & User Experience
Usage data collected in aggregate and anonymous form is used to understand how members interact with the pari match platform, identify areas for improvement, and ensure our platform remains relevant and easy to use for members in Malaysia. This data is never re-linked to any individual's identity.
3.5 Marketing Communications
With your consent, pari match may use your email address or phone number to send you information about the latest promotions, new bonuses, exclusive offers for loyal members, and platform news. You may withdraw this consent at any time through your account settings or by contacting our support team.
4. Data Sharing
Pari match does not sell members' personal data to any party. However, in certain limited situations, we may need to share data with specific parties:
4.1 Payment Service Providers
When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the necessary transaction details will be shared with the respective payment service provider to process your transaction. These providers operate under their own privacy policies and security standards, and only receive the data required to complete your transaction.
4.2 Competent Authorities
In situations where pari match required by law or court order to disclose member information, we will comply with such requirements. We will endeavour to notify you of any such request unless prohibited by the applicable law or court order.
4.3 Technical Service Providers
Pari match works with a number of third-party technology service providers to operate the technical infrastructure of our platform, including cloud computing services, licensed casino and slots game providers, and analytics services. All such providers are bound by strict confidentiality agreements and may only use shared data for the purposes specified in those agreements.
Our Commitment: pari match has never sold, rented, or transferred Malaysian member personal data to any third party for marketing, advertising, or any commercial purpose unrelated to the provision of our platform services, and will never do so.
5. Data Security
Pari match continuously invests in security infrastructure to ensure member personal data remains protected at all times. Key security measures we employ include:
5.1 Data Encryption
All data transmitted between your device and pari match servers is protected by the latest Transport Layer Security (TLS) encryption protocol, commonly referred to as 256-bit SSL. This means that even if someone were to intercept communications between you and our platform, they would be unable to read the data. Sensitive information such as financial details and passwords is stored in encrypted form within our databases.
5.2 Access Controls
Access to member data within pari match's internal systems is restricted to staff who require it to perform their duties. All access is automatically logged and reviewed on a regular basis. Staff who no longer require access will have their permissions revoked promptly.
5.3 Continuous Security Monitoring
Our cybersecurity team pari match monitors our systems around the clock to detect any threats, intrusion attempts, or suspicious activity. Any security incidents detected are addressed promptly in accordance with established incident response procedures.
6. Cookies & Tracking Technologies
Pari match using cookies and similar tracking technologies to enhance the user experience and ensure the platform's essential functions operate correctly.
6.1 Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login session authentication, security, and session management. These cookies cannot be disabled without affecting the basic functionality of the pari match platform.
- Preference Cookies: Saves your preferences such as language, display settings, and other personalisation options so you do not have to reconfigure them each time you log in.
- Analytic Cookies: Collects information about how you use the pari match platform in a format that does not identify individuals, helping us understand which pages are visited most frequently and how we can improve the overall user experience.
- Marketing Cookies: Used to display relevant promotions and offers to you based on your interests and activity on the platform. These cookies are only activated with your consent.
6.2 Managing Cookie Preferences
You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect your ability to use certain parts of the pari match platform correctly. For guidance on managing cookies across different browsers, refer to the help documentation provided by your browser.
7. Data Retention & Deletion
Pari match retains members' personal data for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements.
7.1 Data Retention Period
Active member account data is retained for the duration the account remains active and for a minimum of five years after account closure, in compliance with legal requirements relating to financial records and audits. Financial transaction records are retained in accordance with applicable legal requirements, which is typically seven years.
7.2 Data Deletion Upon Request
If you close your pari match account and request deletion of your data, we will delete or anonymise data that is no longer required to fulfil our legal obligations. Data that must be retained for legal reasons will be stored in a separate system with restricted access until the mandatory retention period expires.
8. Your Rights
As a member of pari match in Malaysia, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request correction of any data that is inaccurate or incomplete.
- Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data.
- Right to Restriction of Processing: You have the right to request that we restrict how we use your data in certain situations.
- Right to Object: You have the right to object to the use of your data for direct marketing purposes.
- Right to Data Portability: You have the right to receive the data you have provided to us in a machine-readable format.
To exercise any of these rights, please contact our support team pari match via email at support@parimatch-vip.com. We will respond to your request within 30 business days. For complex cases, additional time may be required, and we will notify you if an extension is needed.
9. Children's Privacy
Platform pari match is not designed or intended for use by individuals under the age of 18. We do not knowingly collect or store personal data from minors. Should we discover that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian and believe your child has registered an account on pari match or has provided us with their personal data, please contact us immediately at support@parimatch-vip.com so that we may take the appropriate action.
10. Policy Amendments
Pari match reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we protect member data. Members will be notified of any significant amendments via their registered email address at least seven days before the changes take effect.
The date of the most recent update will always be displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data. Continued use of the pari match platform after any amendments take effect will be considered acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how pari match handle your personal data, please do not hesitate to contact us:
Email: support@parimatch-vip.com
Live Chat: Available 24 hours a day, 7 days a week on the pari match platform
Response Time: We will respond to all privacy enquiries within 5 business days